Policies

Appointments
Please plan on arriving 15 minutes before your scheduled spa appointment time so that we can get you checked in, changed and relaxed for your personalized treatment.

Arriving late will deprive you of your appointment time or may result in the need to reschedule your services.

In the event of a cancellation we may call clients to see if they want to adjust their appointment time to one that may be more convenient for them.

Cancellations
Please notify us of a cancellation at least 24 hours in advance. Excessive last minute cancellations and no shows will result in the pre-payment of services for future appointments.

Acceptable Forms of Payment
We accept Visa, Master Card, Amex, Discover, Travelers checks, cash and personal checks. Returned checks will be assessed a $30 fee.

Tranquil Atmosphere
We have created a tranquil and relaxing atmosphere for our clients. Please be considerate when bringing small children. They should be well behaved and attended to at all times by an adult not receiving services. We are a totally smoke-free environment. Thank you for your cooperation and helping us to maintain a relaxing environment.

Electronic Devices
Cell phones, beepers, and other communication devices are not allowed in the Spa area. Please refrain from using them during your appointment. Keeping them on quiet mode or vibrate is appreciated.

Our Recommendation
Smocks are provided for all chemical treatments. Please be advised, we are not responsible for clothing damaged during a service.

Gift Certificates
Gift certificates must be presented at check out in order to be used for payment. We will not honor lost or stolen gift certificates.

Exchange Policy
We will gladly accept any exchange on hair care products, excluding hair brushes, for exchange or refund. We do not give refunds or exchanges on equipment, special order items, and specially marked products. Skin care and makeup products cannot be returned, exchanged only.

All prices are subject to change.